Privacy

Please note that all information collected or maintained by TBPG is subject to the provisions of the Texas Public Information Act (Chapter 552, Texas Government Code). The identity of most members of the public who communicate with state agencies through the Internet is confidential under Texas law. Exceptions to confidentiality may be reviewed at Texas Government code, Section 552.137.

Use/Release of Information
Server Logs/Log Analysis Tools
TBPG uses server logs and log analysis tools to create summary statistics about Web site usage to improve site management. The statistics are used for purposes such as assessing what information is of most interest to users, determining technical design specifications, and identifying system performance or problem areas. TBPG does not report or use this information in any manner that would reveal personally identifiable information, and does not release the information to any outside parties unless required to do so under applicable law.

The following information is collected for this analysis:

User/client hostname – Hostname (or IP address, if DNS is disabled) of the user/client requesting access.

HTTP header, “user-agent” – Type of browser used, the browser version, and the operating system it is running on.

HTTP header, “referer” – Page from which the user/client accessed the current page.

System date – Date and time of the user/client request.

Full request – Exact request the user/client made.

Status – Status code the server returned to the user/client.

Content length – Length, in bytes, of the document sent to the user/client.

Method – Request method used.

Uniform Resource Identifier (URI or URL) – Location of a resource on the server.

Query string of the URL – Anything after the question mark in a URL.

Protocol – Transport protocol and version used. TBPG monitors network traffic for site security purposes and to ensure that the site remains available to all users. Unauthorized attempts to upload information, change information on this site, or otherwise cause damage are strictly prohibited and may be punishable under Texas Penal Code Chapters 33 (Computer Crimes) or 33A (Telecommunications Crimes). Except as may be required for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits. TBPG does not use raw data logs for any other purposes; however, it is possible that parts of raw data logs could be determined to be open records by the Office of the Attorney General. If such a determination were made subsequent to a Public Information Act request for the logs, TBPG would be required to disclose parts of the logs deemed open by the Office of the Attorney General.

E-mail State agencies may not sell or release the e-mail addresses of most members of the public that have been provided to communicate electronically with a government body without the affirmative consent of the affected member of the public. Exemptions to this confidentiality may be reviewed at Texas Government Code, Section 552.137. Personally identifiable information contained in a question or comment sent to TBPG in an e-mail message or submitted in an online form is only used by TBPG to respond to the request and to analyze trends. TBPG may redirect the message to another government agency or government employee who is in a better position to answer the question.

Web-Based Forms TBPG uses a Web-based form for its Customer Service Survey. Personally identifiable information collected from a Web-based form has a specified use (in this case, survey response.) and TBPG uses the information only for that purpose. The Customer Service Survey contains a link to this privacy policy. An individual who submits information in electronic format through this Web site is entitled, on request, to receive and review the information TBPG collects about the individual, and to have TBPG correct the information.

Cookies and Web Bugs The TBPG Web site may use cookies to provide interactive pages, such as Web-based forms and surveys. TBPG does not use cookies for other purposes. The TBPG Web site does not use Web bugs (also called Web beacons or Clear GIFs) to track or report visitor information.

For Additional Information Additional information regarding privacy and security policies is provided in the Department of Information Resources (DIR) Privacy and Security Policy Guidelines. The U.S. Federal Trade Commission also provides information for educating consumers and businesses about the importance of personal information privacy.

If you have questions or comments about TBPG’s privacy and security policy, please contact TBPG at (512) 936-4400.